Business Data Analyst, Salesforce Innovation Center


sql r

Business Data Analyst
Location: AMER Remote, SF or NY

Department Description:
Salesforce's Innovation Center (SIC) is the epicenter of Salesforce's executive engagement strategy. We deliver engagement and immersive experiences that enable us to better understand our customers' needs and map them to inspiring outcomes. The SIC is where we win the hearts and minds of senior executives, proving Salesforce is a partner to help co-create their vision and guide them to achieve business success.

Role Description
Salesforce is seeking a highly analytical, articulate, business savvy and collaborative Business Data Analyst to join our Salesforce Innovation Center team. This role requires a mix of business analysis, operational support, and systems aptitude. We are looking for someone with the ability to pull together data sources, generate insights and recommendations, and create compelling dashboards, presentations and other visual displays that accelerate decision making. The work products have high visibility as the team is chartered with assisting the Chief Innovation Officer, SIC Leadership, Sales Leadership, and EVP of Strategic Business Operations in making data-driven strategy decisions. This is a dynamic job where you will be able to influence key business decisions with your insights and recommendations.

Deliverables include:

Detailed business analysis, analytic models, reporting, dashboards and presentations for Salesforce executives.


  • Understand business challenges, KPIs that need to be improved and metrics driving the business

  • Advise SIC leadership by sharing observations and insights found in the data that drive scale, effectiveness, and productivity. Acquire, transform, manipulate and analyze data from multiple sources, ensure data quality

  • Develop reports, dashboards and data visualizations; draw key insights and leverage them to help set the strategic agenda for the business. Deliver insights & recommendations

  • Collaborate with Data Warehouse and Big Data team to process customer usage, product, sales, marketing and system interaction data

  • Assist in developing and delivering presentations for senior executives

  • Prepare ad-hoc analysis in the support of specific initiatives

  • Assist in troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes

  • Work collaboratively with IT and other supporting groups

Required Skills/Experience:

  • 3-5 years of experience focused on data analysis, quantitative analysis and business reasoning

  • Bachelor’s degree in a technical or business field from an accredited university.

  • Self-starter and high degree of motivation to go above and beyond the task at hand

  • Exceptional problem solving skills: demonstrated ability to understand business challenges, structure complex problems, develop solutions

  • Strong presentation skills, especially related to building compelling PowerPoint presentations

  • Work experience in consulting, finance, or product management is a plus

  • Experience with SQL and Business Objects, and Office tools (Excel, Powerpoint or GDoc equivalents) to create reports and presentations

  • Experience with Tableau

  • Experience with Salesforce technology (Dashboards, Analytics Studio) strongly desired

  • Experience with Data Science, Statistical Analysis and development are a definite plus

  • Background in consulting is a plus

Accessibility - If you require accessibility assistance applying for open positions please contact the Recruiting Department.

Posting Statement and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.