Software Engineering Leadership/Manager, Heroku


Manager, Software Engineering Leadership Opportunities, Heroku
***Currently we have Leadership opportunities on our Front-end Engineering team and our Runtime team.***
Location: US & Canada
(100% Remote or Offices - SF, CA /Bellevue, WA / Indianapolis, IN / Louisville, CO / Burlington, MA / Vancouver, CN)
The Heroku Manager Opportunity:
Manager roles are open in the Heroku Data, Runtime, and Platform Services departments, each of which is roughly 40 engineers, managers and PMs distributed around the US and Canada
Heroku Data and Runtime develop and operate the underlying platform on which the rest of Heroku runs. We build scalable, distributed systems that support our critical internal customers and millions of external customers.
Heroku Platform Services develops and operates the Heroku Platform itself: that includes the CLI and Dashboard user experience, the higher workflows like Continuous Deployment and Integration, the operational experience, the public APIs, and more.
Our systems are built with AWS, Go, Ruby, gRPC, Kubernetes, Terraform, Postgres, Kafka and more.
Our teams and leaders value team culture, inclusiveness, trust and safety above all
Our leadership group is spread across the experience spectrum and we offer a great opportunity to learn from a diverse group of leaders in a strong mentorship environment
We lead as a group, work closely together, share big responsibilities and support each other
Heroku Engineering is growing quickly and offers an opportunity for developing leaders to grow with us

Examples of recent manager-led work:
Introducing new collaboration models as we grow (our squad and guild model) and evangelizing our methods within the broader engineering org
Developing a team health survey and group discussion exercise based on the re:work framework for team effectiveness
Embedding in a squad of 3-5 engineers to rapidly iterate and ship something (ie: a customer-facing feature like Automated Cert Management or an engineering-driven sustainability improvement like decomposing our process manager into sharded Go gRPC services)
Working directly with strategic customers to gather feedback, navigate challenges and negotiate priorities
Building relationships with major technology vendors and influencing their roadmaps
Improving our hiring and onboarding processes to be more inclusive and scalable

Profiles relevant to us may feature:
Fostering collaborative, engaging and inclusive team environments
Establishing clear priorities, expectations, and accountability for individuals and teams
Guiding people through periods of growth and change
Driving the execution and delivery of features by collaborating with many cross-functional teams, architects, product owners and engineers
Partnering with product managers to align on objectives, priorities, tradeoffs, and risk
Facilitating engineering meetings (stand-ups, planning, retrospectives, design discussions)
Empowering delivery teams to self-organize
Providing technical guidance, career development, and mentoring to team members
Maintaining high morale and motivating delivery teams to go above and beyond
Vocally advocating for technical excellence and helping teams make good decisions
Participating in architecture discussions and planning
Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams
Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity
Excellent written and verbal communication skills, including the ability to work effectively with geographically distributed teams and people of various backgrounds
Experience with IaaS, distributed systems and critical production systems is desirable, but not required

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